Refund policy

At Crafted Rituals, your health and satisfaction are our top priorities. Because our superfood products are consumable wellness items, we maintain strict safety standards. Please read our policy carefully:

1. Non-Returnable Items

• Due to the food and consumable nature of our superfood powders, we do not accept returns or exchanges on any opened or used items.
  

2. Eligibility for Returns (Unopened Items)

To be eligible for a return and full refund, your item must meet the following criteria:

• The item must be completely unopened, unused, and in its original, sealed packaging.
• The return request must be made within 7 days of receiving your delivery.
• You must provide your order number or a copy of your email order confirmation.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the product is damaged during transit, defective, or if you received the wrong item, contact us right away via email.

• Please send your order number and clear photos/videos of the damaged or incorrect item to our support email address.
• We will immediately ship out a replacement product or issue a full refund at no extra cost to you.

4. Return Shipping Process

• To return an eligible, unopened item, please contact via email first. Once approved, you can ship the unopened product back to our fulfillment address via any standard courier service (such as TCS, Leopard, Trax, or PostEx).
• Customers are responsible for paying the courier return shipping charges.
• If the return is due to a damaged or incorrect item sent by us, we will arrange a free courier pickup directly from your doorstep.

5. Refunds

Once your return is received and inspected by our team, we will notify you via email to update you.

• For Cash-on-Delivery (COD) orders or online transfers, approved refunds will be issued directly to your EasyPaisa, JazzCash, or Bank Account within 3–5 business days.